FAQ

FAQs

What can I do with this app?

Time is money, right?  So, spend it wisely.  This app is meant to help you plan, organize and schedule your time before, during and after the Show.

• Explore - Search for exhibitors or sessions; browse by product category, view events by Date, Chef or Speaker.
• Add Exhibitors and Events to My Account - Explore exhibitors and events and add the ones that matter to you to My Briefcase, by tapping the star near the company or event, so you can find them easily afterwards (iPhone and Android only).

TIP: Search the app from the Home screen and get results organized by topic.

• Schedule - Make the most of your time by scheduling exhibitors, sessions and other types of events using your Agenda. Pre-select what you would like to see before you arrive or add them as you go (iPhone and Android only).
• Discover - You’re onsite, but not sure where to go from here? Check out what’s around you and what’s happening now with Here&Now.
• Navigate - You can navigate through the entire exhibit hall using the mobile Map by creating a new route or modifying an existing one; simply touch a booth or use the navigation buttons to search for exhibitors and determine your position and destination (iPhone and Android only).
• Stay up-to-date - With live Show News updates and Twitter alerts you’ll be the first to know what’s happening, check your Inbox for the notifications or use the Social Media icon on the Home page.

How do I make sure I have the most current data?

From the app's home-page...

• If using an iPhone or iPad, refresh the mobile app data by tapping on the menu icon in the top-right-hand corner of the main screen.  Then tap on “Check for App Updates.”
• If using an Android, refresh the mobile app data by tapping on the 3 horizontal dashes in the top-left-hand corner of the main screen.  Then tap on “Settings” and “Check for App Updates.”

What is My Account and how do I use it?

You can create your own lists of Exhibitors and Events for future reference and store them in My Account as a "shortlist."  To add an Exhibitor or an Event to My Account, simply tap the Star icon at the top left-hand corner of the detail page.

My Account can be accessed from the Home page using the My Account tile on the top row.

 

I’ve found an exhibitor on the app that I find interesting, now what?

From an Exhibitor's page, you can:

• Add them to My Account for future reference; tap on the star in the upper left-hand corner of the screen.
• Add a Note to yourself; tap the pencil icon at the upper right-hand corner of the exhibitor information page.
• Add them to your Agenda to make sure you visit this booth; tap on the 3 horizontal bars in the upper right-hand corner of the screen and tap on Add to my Agenda.
• Locate them on the Map and route to or from it; tap on the "View on floorplan" box.

How to I export the Notes that I’ve created in the app?

From the main screen:

• Tap on “My Account”
• Tap on “My Notes”
• Tap on the icon in the upper right-hand corner of the screen to send the information
• Tap on the option to “Mail Notes”
• All the Notes in the system will be displayed, type in the email address to whom you would like the information emailed.
• The recipient can then cut-and-paste the notes into another application.

Do I need an Internet connection to use this app?

The app runs best when connected to internet, but can still be used without. An internet connection will allow the app to get data updates, load images and sync My Account and other information.

 

Does the app work after the event is over?

You can use the app throughout the year as a reference to Exhibitor information, Sessions and other information; you can also use it to go through My Account and Notes to follow up on contacts and sales leads. You may even email your notes to yourself.  See the instructions above.

 

How do I provide feedback for the show or the app?

Didn’t find the answer you were looking for here? For all questions, feedback, and comments, please email us at #openMail:mobile@housewares.org.